I created an excel file with a bunch of fields, one titled 'Email'. I then created a file in Word using Mail merge. From there, I was able to connect to the excel spreadsheet and add in specific fields to complete my form/email. Once that I all complete and set up (proofed it by 'Previewing Results') I then click on 'Complete Merge' and select to 'Send Emails.' I did it for a range of records (1-5) to test things out. A dialogue box pops up asking me for the field to send the emails to, the subject and what to send (text, html or attachment).

I select 'Email', type in the subject and then select 'Html'. Once I do that and hit 'Ok', the window closes, pops me over to Outlook and makes the ding noise that a message was sent.

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However, when I look at my sent mail folder and review the tests, only the first record in the range that I select gets emailed. I checked to make sure that the field has values in it and if I do the merge by just sending it to 'Current Record', one at a time, that works. But it will take me forever to get through all 400 records that way! One possibility is that the email addresses in your Excel sheet are valid, but not in your contacts list in Outlook. In this case, as far as I can tell, the messages will reach your Outbox, but not be sent.

In Outlook, click Help > Check For Updates. If an update is found, download and install it. Restart Outlook. If the problem continues, click Help > Contact Support. Outlook is the most popular email client for Windows. MessageSave makes it very easy to export your Outlook email and import it into a Mac mail client, such as Apple Mail, Entourage, etc. MessageSave will work with any Outlook email account (PST or Exchange).

Outlook has a setting called 'Check addresses before sending a message' (in Outlook->Preferences->Contacts) which is supposed to control this behaviour. As far as I can tell a. The default setting is 'checked', i.e.

Outlook will not send messages with emails that aren't in your contacts b. But the setting is only honoured when you create your mails in Outlook c. So even if you uncheck this setting, Outlook treats mailmerged emails as if the setting is still checked. IMO you should check that on your installation, as I may be wrong about Outlook's behaviour. If that is the problem, then you should find all the emails you tried to send in your Outbox.

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If your emails aren't in there, another possibility is that the email addresses are invalid. In that case, in my tests here, the emails actually end up in a Drafts folder in Outlook. If the emails aren't ending up in the Outbox or a Drafts folder then it does appear that something is going wrong between Word and Outlook. But I don't think there is any way for anyone except Microsoft to investigate what that might be. The only thing that would be easy to check is whether sending as text or as an attachment would work any better. Worth trying, but my guess is that it will make no difference. Thanks, Rich.