Oct 7, 2018 - This is my first Mac (a MacBook Pro) after many years of PCs. I have adored it until I downloaded Word. The program crashes constantly, and I am losing data. If you’re having problems with Office 2016 for Mac especially Outlook 2016 crashes, Word 2016 crashing or Office 2016 crashing in Sierra or High Sierra, here’s a comprehensive list of solutions to repair Office 2016 on Mac.

Thanks for the responses. I have about 50 citations. Zotero/Word 2011 were slow together (much slower than the Windows counterparts), but usable. This combination of Zotero/Word 2016 is nearly unusable for me.

'adding/updating references is practically instant' Do you have a multi-core i7? I'm using a Core m5 on the 2016 retina MacBook. This should have enough processing power as my (very old) XP era laptop worked very quickly with Zotero and Word 2010. I don't know how to uninstall the Word add-in? I can't find any option to do so. When I go to into Templates and Add-ins, I see Zotero.dot there, but the minus sign to remove this is grayed out. Sorry to double post, I didn't know if I needed to create a separate post for the error reporting.

My original post - I've been having problems with Zotero crashing Word on my mac for a long time. I've had this problem before with Word 2011, but after upgrading to Word 2016, the crash frequency has increased to a nearly unusable amount. I'm not sure if there is a memory leak or what.

Bananatag email tracking. However after using Word/Zotero on a document with ~ 50 references for about an hour, I start getting hangs in Word that last up to a minute. Eventually, Word (but not Zotero) goes to 100% CPU usage and has to be force quit.

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This force quit occurs about once every two hours resulting in data loss. This also happened on Word 2011, but only about once a day. I should note that this has happened on two separate computers MacBook Air and a 2016 Retina MacBook. Unclear if this is related, but all of the autorecovery documents generated by Word when using Zotero are corrupted and can't be opened. At this point, I'm considering moving to another reference manager, but I would prefer to keep using Zotero if possible. However, I feel stuck in a situation in which the Microsoft forums say stop using Zotero and Word will work fine, and this forum in which no one else seems to be experiencing my crashing issue. Any help is appreciated.

I really like Zotero an used it on the Windows OS for years without problems. Since switching to Mac, I've had numerous problems, making writing documents a really unpleasant challenge. You're saying this happens when you're just using Word, not only when you insert/update citations?