About Silverlight. Microsoft Silverlight is a free web-browser plug-in that enables interactive media experiences, rich business applications and immersive mobile apps. Silverlight works on all major OS's plus all major browsers, including Firefox, Google Chrome, Safari, and yes, Internet Explorer.

According to Microsoft, the minimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or higher) processor, running Apple's OS X Tiger (version 10.4.11 or later) operating system with at least 512-MB of RAM, and a current version of the Safari or Firefox browser (click ' or in the at the end of this web page). To fix Silverlight problems in Safari, progressively try each of the following steps until the problem is resolved. (For, see step 1 and step 7.) • Close all your browser screens (Safari and any other browsers). • Re-open your browser and use it to verify which version of Silverlight is installed either by clicking on the ', or • in Safari, verify that Silverlight is recognized as installed by selecting Help > ' Installed Plug-ins' • in Firefox, verify the version and status of Silverlight by selecting Tools > Add-ons > Plugins • Uninstall any version of Silverlight earlier than version 4 (i.e., uninstall version 1, 2 or 3 if listed). While version 5 is the current version, if it is not working correctly in your browser, you may want to replace it with version 4. (See ' above, or step 4 below) • Re-open your browser and try to log into CTI Navigator Web again.

• Open Safari's Menu (gear icon if Menu is hidden) and select Preferences > Security > Web Content: • verify ' Enable plug-ins' is checked • verify ' Enable Java' is checked • verify ' Enable JavaScript' is checked • If one of these preferences was not already enabled, try to log into CTI Navigator Web again. • Under Safari's Edit menu (the gear icon if Menu is hidden), un-check ' Block Pop-Up Windows' and disable any other pop-up blockers or add-on filters. Try to log into CTI Navigator Web again. If the initial installation was corrupted, you may need to and re-install Silverlight with these filters disabled. • If the Silverlight error persists, Silverlight: • Close all browser screens • Browse to the hard drive where Silverlight is installed • Select/Open Library > select/open Internet Plug-ins • Click on ' Silverlight plug-in' and drag to Trash • If displayed, also click on ' WPFe.plugin' a nd drag to Trash • Empty Trash! (You may need to restart your computer to ensure all file components are removed.) • Re-install Silverlight (see ' above).

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Then • try to log into CTI Navigator Web again. • If Safari on your computer still will not support the Silverlight plug-in, download and install a current version of.

• If Firefox or its extensions do not function properly, follow the steps described in the MozillaZine article '.